Terms and Conditions of Use

Once you have received your order, you can withdraw from your purchase, as long as the product has not been used, has its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts if there are within 15  calendar days after receipt of your order.

We remind you that,  when making use of your right of withdrawal, the refund of the money paid for the product / s purchased will be made  and will include the amount of the  purchase and if they have existed, the delivery costs in the least expensive mode of ordinary delivery.  Likewise,  in case you opt for  the option of collecting the product at your home, the costs of the collection itself will be borne by the customer.

Items may not be  returned, exercising the right of withdrawal, that do not have their original packaging intact and unsealed  as well asany type of personalized product for the customer. In this sense, the return of  all those products that present some type  of manipulation of the  protective film of the box or wrapping will not be accepted, otherwise the value  of the article will suffer a depreciation of the same.

In the case of products that require their opening and use in  order to know if they work properly, the Provider will require to accept their return that  the product that  is returned is in perfect condition and also, having all its elements, packaging and packaging. And you must also ensure that: 

a)     It has not been used incorrectly or negligently, has not been handled improperly or recklessly, and has not been subjected to abnormal or harmful conditions.

b)    You have not been involved in any accident  or damaged while attempting to repair or modify it. 

c)     Has not been used contrary to the manufacturer's instructions for the Product.

d)    It has not deteriorated due to natural wear and tear after receipt.

In the event that the product does not meet any of the above requirements, we may decide, at our discretion, not to repair or replace the product or refund the amount paid and / or we may ask you to reimburse all transport and overhaul costs, arising according to the  current standard rates  . 

To carry out such withdrawal, we may charge the aforementioned costs to your credit or debit card account  or use the payment details provided when placing the Order. 

In case of defective product, the Provider will proceed, as appropriate, to  the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.   

In the event that the product or its packaging has suffered any damage or is not in the original shipping conditions, the value  of the item will suffer a depreciation of the same. This provision does not affect the rights recognized to the consumer by the legislation in force. 

In cases where you consider that at the time of delivery the product does not conform to the provisions of the Contract is a product damaged during shipment, or is incorrect you must contact  us immediately through our contact form, providing the data of the product as wellas the damage suffered,  or by calling  +34 824 62 00 14 during our  customer service hours outlined above  or under  the heading Customer Service.

Once the return request has been examined, and the appropriate checks have been made, after confirmation via e-mail, we will proceed to collect the product at the place of delivery.

We will carefully examine the returned product and notify you by email within a reasonable time if it is appropriate  to return or replace it (if any). The  return or replacement of the item  will be made as soon as possible and, in any case, within 15  calendar days following the date on which we send you an email confirming that the return or  replacement of  the  non-conforming item is appropriate.

The amounts paid for those products that are returned because of a proven defect or defect will be fully refunded, including the delivery costs incurred to deliver the item. The refund will be made in the same means of payment that was used to pay for the purchase.

The rights recognized by current legislation are  safeguarded.

The  exchange of an item for a different one  will not be accepted, in this case, it must be returned and made a new purchase. 

The return of a product purchased on  the web can be made in the following way: 

Through a collection request at your home which you can make by sending an email requesting the return with your contact information and  order number.

In the event that you have received  an erroneous order, call us at  Customer Service at  +34 824 62 00 14 or send us an email to the address cashgolosinas@cashgolosinas.com.  We will be happy to assist you to correct the error.